Shared Services Support Officer (x3)

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Shared Services Support Officer (x3)

  • Location:


  • Sector:

    Customer Service & Office Support

  • Job type:


  • Salary:

    $280 per day plus super

  • Contact:

    Fritzy Democer

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    27 days ago

  • Duration:

    3 months

  • Expiry date:


  • Startdate:


Primary purpose of the role
The primary purpose of the role is to respond to multi-channel customer enquiries at first contact, as well as to processes transactions using defined processes, computerised systems, telephony and technology solutions, in order to support the effective and efficient delivery of tier 0 and tier 1 services to a range of internal and external customers.

Key accountabilities

  1. Live the NSW Public Sector and organizational values to achieve outstanding outcomes for the organization and customers.
  2. Provide consistently high-quality customer service by interpreting and resolving first-contact inquiries from internal customers and external vendor, public, and industry inquiries in a fast-paced shared services environment.
  3. Communicate with customers in a courteous and empathic way, demonstrating a willingness to assist and a commitment to providing high-quality service.
  4. Process a range of transactions across the service line accurately and efficiently, referencing shared Service knowledge articles to ensure the transaction is consistently executed accordingly to the requirements.
  5. Escalate more complex inquiries and transactions to ensure the timely and effective resolution of issues, providing feedback to the customer to ensure they are aware of the progress of their inquiry and/or transaction and work across more than one service line where required in order to meet operational needs.

Next Steps 

This is for an immediate start so do not delay APPLY now below, or email for further information.

Fritzy Democer | 
Recruitment Consultant
Number: 02 8311 8490
Suite 1.15, 98 Gloucester Street,
The Rocks, Sydney NSW, 2000 Australia

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“We encourage people with disabilities and from other diverse backgrounds to apply. We do not discriminate based on disability.”
Only shortlisted candidates will be contacted. SPONSORSHIP IS NOT AVAILABLE for this role. Australian PR or Citizenship is required.
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