Service Delivery Manager - Telco

Back to job search

Service Delivery Manager - Telco

We are urgently seeking 2 x Service Delivery Managers who will be responsible for acting as a point of contact and triage point for external customers.

In this role, you will develop relationships with internal teams as well as with external carrier teams within the telco space.

Responsibilities include:
  • Point of contact in Level 2 enquiries for voice and data products acting as a triage point between internal and external stakeholders
  • Direct contact with internal and external stakeholders, monitoring performance against key metrics
  • Ensure a high level of customer service is provided to all customers through the End-to-End Delivery process
  • Manage projects communicating key milestones with key stakeholders. Where required, provide support and feedback to Key Stakeholders across the business for projects, migrations, and business improvements
  • Create and manage reports to improve quality of service and decisions
  • Support our BPO operations 
About you:
  • Minimum of 3 years’ experience in a Telecommunications service delivery environment
  • Experience in BPO and/ or Carrier Relations
  • Commitment to continuous improvement
  • Outstanding commitment to customer service and internal and external customer experience
  • Well-developed stakeholder management skills coupled with the ability to communicate and articulate information in an effective manner
  • Strong understanding of Voice & Data Communication networks would be beneficial
This is an urgent role with a start of early September. To be considered please follow the relevant application process.