Digital Enterprise Architect - Cloud CC / Voice

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Digital Enterprise Architect - Cloud CC / Voice

  • Location:

    Melbourne

  • Sector:

    Information Technology & Digital Services

  • Job type:

    Contract

  • Salary:

    CBD, L/T Contract, Competitive Daily Rates, ASAP

  • Contact:

    Charlie Molino

  • Contact email:

    charlie@nbridge.com.au

  • Contact phone:

    0450 253 077

  • Job ref:

    80177

  • Published:

    6 days ago

  • Duration:

    12 Month Contract

  • Expiry date:

    2021-05-05

  • Startdate:

    ASAP

ACT NOW: TAKE THE OLD WORLD OF CONTACT CENTRE INTO THE NEW WORLD OF CLOUD:

Join a high profile sought after company creating the Digital Call Centre of the future. Work closely with the business in a highly influential & strategic role with a focus of Digitisation of Contact Centre / Voice Systems.

Currently we have (L/T Contract) Enterprise Architect role available that will see you guide the strategy for the roll out of a "Digital Call Centre of the future".
  
This role will have a focus on Integrating Voice Experience into the Omni-Channel Experience, Contact Centre, Digitisation, and Customer Engagement Architecture.
  
In this role you will re- architect the front end AI platform with a Voice /  Contact Centre focus. You will guide Solution Architecture teams from On-Prem to Cloud, moving them away from older systems

You will work with the business to develop a strategy for integrating that Voice Experience / Contact Centre Solution to the all the digital platforms / Channels 

Please Note:

This role can be hired anywhere in Australia. It will require a Contact Centre Strategist / Channel Architect. You will require Cloud Contact Centre Design and Architecture experience. 
  
Experience Required:
  • Contact Centre Strategy & Design Experience
  • Demonstrated Enterprise Architecture Exp
  • Experience Integrating Voice Exp into Omni-Channel Exp
  • Cloud Contact Centre Experience
  • CC platforms Experience (such as Avaya, Cisco, Genesis, AWS Connect or Azure Call Centre etc)
  • Ability to work with abstract requirements / solve problem not yet known
  • Experience creating Blueprints, Reference Architectures & Roadmaps
  • Excellent Facilitation, Collaboration & Business Consulting skills
  • Able to work closely with Solution Architects
  • Relevant Academic Qualifications OR Certifications
  • Excellent communication skills at all levels
This is a great opportunity - To apply, please submit your CV via the portal by clicking the APPLY NOW button below.

You can also contact Charlie directly at: charlie@nbridge.com.au

Charlie Molino
0450 253 077

Northbridge IT Recruitment
15 William Street, Melbourne, VIC, 3000

For this and other opportunities please visit: 
www.northbridgerecruitment.com/content/OpenVacancies