Desktop Engineer (Senior Technical Analyst)

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Desktop Engineer (Senior Technical Analyst)

  • Location:


  • Sector:

    Government General

  • Job type:


  • Salary:

    $600-800 per day + super

  • Contact:


  • Contact email:

  • Contact phone:

    0449 790 116

  • Job ref:


  • Published:

    13 days ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


Northbridge Recruitment is looking for a driven and talented Senior Technical Analyst to work within the NSW State Government on an initial 6-month contract with a view of extension.

About the role

The role within a department's Critical Infrastructure Refresh Program will support the delivery of Office 365 Email Refresh Project and provide technical project and infrastructure guidance and technical support to our customers to prepare their desktop and network environments for migration to Exchange Online.

Key accountabilities

• Provision of expert technical and advanced problem solving skills to resolve all technical desktop and Office 365 issues using standard eHealth practices, procedures, approved troubleshooting tools and workflow processes.
• Establish, maintain and utilise appropriate tools and methods to address user support queries and return user’s ICT systems and networks to optimum efficiency.
• Develop reference materials such as UAT Test plans or end user materials such as quick reference guides to assist the ICT support community through maintenance of documentation on system configurations and technical processes.
• Providing second level support services by developing and managing migration processes, troubleshoot problem areas and provide end-user assistance where required
• Prepare and analyse, diagnose, and resolve complex desktop problems for end-users, and recommend and implement corrective solutions.
• Provide high level customer service advise to support teams across relevant LHD users to provide the appropriate user access.

Essential Requirements

• Expertise in supporting Office 365 from a client perspective, email client configuration in a multi domain environment.
• Extensive Microsoft experience and strong, technical working knowledge of Windows desktop OS, SCCM, PowerShell, DNS and DHCP.

Next Steps 

This is for an immediate start so do not delay APPLY now below, or email for further information.

Ronny Thai
Recruitment Consultant
Number: 0449 790 116
Suite 1.15, 98 Gloucester Street,
The Rocks, Sydney NSW, 2000 Australia

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“We encourage people with disabilities and from other diverse backgrounds to apply. We do not discriminate based on disability.”
Only shortlisted candidates will be contacted. SPONSORSHIP IS NOT AVAILABLE for this role. Australian PR or Citizenship is required.