Client Support Officer (Administrator)

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Client Support Officer (Administrator)

  • Location:


  • Job type:


  • Salary:

    Open to experience - Grade 6/8

  • Contact:

    Krystal Aul

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    7 months ago

  • Duration:

    8 months

  • Expiry date:


  • Startdate:


NSW Sydney ASAP Start
Client Service Officer (Administrator)
Contract length - up to 02/08/2021

Primary purpose of the role:
Coordinate medical examinations for clients with various providers in an efficient and timely manner using analytical skills to interpret medical information and provide quality, consistent and relevant data to support the Medical Assessment Panel decisions.

Key accountabilities:
  • Coordinate medical examinations effectively and efficiently using screening providers and Lung Screening services to meet the needs of our clients and case manage matters which may impact the determination of Clients’ medical condition.
  • Prioritise workloads and workflows to ensure customers receive the right information in a timely manner.
  • Liaise and collaborate with clients, their families, employers, and multiple jurisdictions / medical service providers to obtain medical information and records in accordance with the privacy and freedom of information procedures.
  • Maintain up to date information to enable decisions about appropriate next steps, complying with systems and processes, to ensure that all information is accurate, stored correctly, and accessible to the wider team.
  • Verify invoices for payment, ensuring agency timeframes, processes, entitlements, policy, and delegations are complied with.
  • Actively contribute to the continuous improvement of services, including recommending changes to processes, policies, and procedures. 
  • Assist the Lung Screen Clinic when required, meet and greet customers and direct them to information.

Next Steps 

This is for an immediate start so do not delay APPLY now below, or email for further information.

Fritzy Democer | 
Recruitment Consultant
Number: 02 8311 8490
Suite 1.15, 98 Gloucester Street,
The Rocks, Sydney NSW, 2000 Australia

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“We encourage people with disabilities and from other diverse backgrounds to apply. We do not discriminate based on disability.”
Only shortlisted candidates will be contacted. SPONSORSHIP IS NOT AVAILABLE for this role. Australian PR or Citizenship is required.